Frequently Asked Questions
Everything you need to know about DEED Real Estate and our revolutionary service model
General
How is DEED different from traditional real estate agents?
A traditional agent charges a commission — typically half of the first month's rent — for finding a tenant, and then disappears. Everything that happens afterwards is your problem: the repairs, the late payments, the inspections nobody does, the tenant who stops answering. DEED charges your tenant nothing, takes no commission up front from you, and is paid only once your rent is actually collected. If the rent does not come in, neither does our fee. And we stay for the entire tenancy, not just the signing.
What is included in your management service?
Everything from the first photograph to the final inspection: professional photography and marketing, listings on every major platform, viewings including evenings and weekends, tenant screening and verification, a notarized lease registered on e-cadastre.am, co-owner consent, move-in and move-out inspections, 24/7 maintenance coordination, rent collection and transfer, scheduled inspections with photographic records, utility and deposit handling, monthly statements, and a portal archiving every document and payment. It is one mandate with one point of responsibility, not a menu.
Do tenants pay anything?
No. Tenants pay no commission to us at all. They pay their monthly rent and a standard security deposit to the owner, and nothing else. For an owner this matters more than it first appears: an apartment that costs a tenant nothing to move into is markedly easier to let than the identical apartment next door that costs them half a month's rent up front.
How much do you charge?
Every property is priced individually, because every property asks something different of us — its condition, its district, whether it is furnished, how much maintenance it realistically needs. What is fixed is the shape of the arrangement: no commission from your tenant, no large payment from you when the lease is signed, and a management fee that is only earned once your rent has actually been collected. Tell us about your apartment and we will prepare a written proposal, along with a free assessment of what it should be earning.
For Landlords
Why should I pay someone to manage a single apartment?
Because the fee is rarely what costs an owner money. What costs money is an apartment that sits empty for months because nobody is actively showing it, a tenant who stops paying and has to be removed through the courts, a leak nobody inspected for that turns into a renovation, and a verbal agreement that gives you nothing to enforce when any of that happens. Managing it properly costs a fraction of any one of those going wrong.
What if my tenant has issues during the rental period?
That is exactly what we are for. Unlike an agent who disappears after signing, we are the point of contact for the entire tenancy — maintenance, payment questions, disputes, renewals. Your tenant calls us, not you. And because we are on the ground in Yerevan, someone can actually go and look.
How quickly can you find me a tenant?
It depends on the apartment, its district, its condition and the asking rent, and any agency that promises you a specific number of weeks without seeing the property is guessing. What we control is everything that shortens it: professional photography, listings on every major platform, viewings on evenings and weekends rather than office hours only, and the fact that your tenant pays no commission — which makes your apartment meaningfully easier to say yes to than the identical one next door.
What happens if my tenant stops paying rent?
First we try to solve it without a court: formal written notice, a direct conversation to understand what has happened, and a payment arrangement where that is realistic. Most cases end there. If they do not, removing a tenant in Armenia is a court process — notice, mediation, a filing, a hearing, and then a period to vacate before enforcement. It is not fast, and Armenian tenancy law tends to favour the occupant. We run all of it on your behalf. This is also the clearest illustration of how our model differs: while the rent is not being collected, we are not being paid either, and we are still working to re-let the property and recover what is owed.
My apartment is registered to several family members. Does that matter?
Yes, and it is one of the most common problems we see. Where a property has more than one registered owner, every one of them has to give written consent to the letting. Without it the lease is exposed, and the weakness only ever surfaces at the worst possible moment — during a dispute. We check the ownership record and collect the consents before a tenant moves in.
I live abroad. Can you manage the property without me?
That is the situation most of our owners are in. You do not need to be in Armenia for any part of it — we handle viewings, signing, inspections, maintenance and rent collection, and you follow all of it through the portal from wherever you are. Many owners arrive at us after asking a relative to look after the property for a few years and finding that it strained the relationship without actually protecting the apartment.
Can I still manage some aspects of my property myself?
Absolutely! We offer flexible service levels. While our full A-Z management is our most popular option (and best value), we can customize our services to your needs. However, most landlords prefer the complete peace of mind of full management.
For Tenants
Are DEED properties more expensive since there's no commission?
No. Properties are listed at market rent. The owner pays our management fee; it does not get added to what you pay. You simply avoid the commission a traditional agent would charge you — normally around half of a month's rent — which makes moving in substantially cheaper for the same quality of apartment.
What if something breaks in my apartment?
Simply contact us 24/7 and we'll coordinate the repair immediately. We have relationships with trusted vendors across Yerevan and handle everything from diagnosis to completion. You just report the issue - we take care of the rest.
How does the application process work?
Browse our commission-free properties, schedule a viewing, and if interested, submit an application. We'll verify your employment, references, and background (standard procedure to protect landlords). If approved, we prepare the lease and coordinate your move-in. The entire process is professional and transparent.
What happens after I move in?
You have ongoing support! Whether it's a maintenance issue, a question about your lease, or an emergency, we're available 24/7. You're not just a transaction to us - you're a valued tenant under our care.
Service & Process
Do you operate throughout all of Yerevan?
Yes! We serve all districts of Yerevan including Center, Cascade, Arabkir, Kentron, and more. Our team knows the local market intimately and can provide excellent service anywhere in the city.
How long has DEED been in business?
Our team brings over 27 years of combined real estate experience across multiple international markets. We are now focused on Armenia's rapidly growing property sector, applying professional, institutional-grade property management standards to elevate the industry with fair, transparent, and performance-driven practices that benefit owners, tenants, and investors alike. Our leadership and operations team has extensive hands-on experience in Dubai, Tehran, Dallas, Seattle, and Miami, enabling us to apply global best practices while remaining deeply attuned to local market dynamics.
What makes your tenant screening process better?
We use comprehensive screening: credit and background checks, employment verification, previous landlord references, personal interviews, and legal compliance verification. This thorough process ensures quality tenants who pay on time and care for properties.
Can I cancel your service anytime?
Yes. We offer flexible service agreements designed to align with your needs. While we are confident in the value of our service and aim to build long-term relationships, we do not lock our clients into unreasonable or restrictive contracts. Terms can be discussed and tailored to your specific situation. Most agencies here charge a leasing commission — usually around half of one month’s rent — the moment the lease is signed. We work differently. No tenant commission — we never charge tenants anything. No large payment from you at signing — we do not take a lump sum when the lease is signed. An ongoing management fee instead — which ties what we earn to how the property actually performs, rather than to a single transaction. Most importantly, our interests are directly tied to yours. If rent is not collected in any future month, we do not get paid. During that time, we continue working on your behalf to re-occupy the property and recover outstanding rent — without charging additional fees.
What if I need emergency service on a weekend?
We provide 24/7 emergency support, including weekends and holidays. Real estate emergencies don't follow business hours, and neither do we. You can always reach our team when you need us.
Do you handle commercial properties?
Yes—absolutely. We handle commercial properties in addition to residential assets. Our current focus includes residential and commercial property management, as well as active representation in property purchases, sales, leasing, and land transactions. This integrated approach allows us to deliver consistent, high-quality service and informed guidance across the full real estate lifecycle.
Still Have Questions?
We're here to help! Contact us and we'll answer any questions you have.
Call +374 44 223350 +374 44 223350
Quick Facts About DEED
- 0 AMD — Commission Charged to Tenants
- A–Z — Complete Management Scope
- 27+ — Years Combined Experience
- 24/7 — Support Available